Return, Refund, and Cancellation Policy
At GAZAALA, we strive to provide a seamless shopping experience. However, we understand that there may be situations where you need to return a product, request a refund, or cancel an order. Please read our policy carefully to understand the procedures and guidelines for returns, refunds, and cancellations.
1. Returns
Eligibility: You may be eligible for a return if the product you received is damaged, defective, or does not match the description provided on our website.
Timeframe: To be eligible for a return, you must initiate the return process within 5 days of receiving the product. After this period, we may not accept return requests.
Conditions: To complete a return, the product must be in its original condition, unworn, unwashed, and with all original tags and packaging.
Return Process: To initiate a return, please contact our customer support team at contactgazaala@gmail.com or 0421- 426 6047 in working days (10.30AM – 5.30 PM) You will be provided with instructions on how to return the product.
2. Refunds
Eligibility: We offer refunds for products that are returned in accordance with our return policy.
Refund Amount: The refund amount will be the purchase price of the product minus any applicable fees, such as shipping fees. Refunds will be issued using the original payment method.
Processing Time: Refunds will be processed within 3-5 days of receiving the returned product. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
3. Cancellation
Order Cancellation: You have the option to cancel your order if it has not yet been shipped. To request an order cancellation, please contact our customer support team as soon as possible.
4. Contact Us
If you have any questions or need assistance with returns, refunds, or cancellations, please reach out to our customer support team at 0421- 426 6047 working days (10.30 AM – 5.30 PM)
5. Modification of Policy
GAZAALA reserves the right to modify or update this Return, Refund, and Cancellation Policy at any time. Any changes will be posted on our website.
By shopping with us, you agree to abide by the terms and conditions outlined in this policy.